Payment, Activation,
Cancellation and Refund Policy
This policy; Web hosting, domain name, VDS/VPS, offered through AkdesHost payment, delivery, activation, physical server and other digital services It has been prepared to inform our customers about cancellation and refund processes.
1. Nature of services
Web hosting, domain name, VDS/VPS, physical server offered by AkdesHost and similar internet infrastructure services are digital.
For this reason, the delivery of services is carried out electronically and There is no physical product or cargo delivery unless clearly stated otherwise.
2. Payment methods
Payments for services purchased through AkdesHost; bank transfer/EFT and credit or debit card payment methods actively offered on the system can be achieved via .
Payments made by credit and debit card are made through agreements made by AkdesHost. through secure payment infrastructures of authorized banks and/or payment institutions can be realized.
Available payment methods, installment options, if any, and total payment amount is displayed to the customer during the payment process.
3. Payment security
In card payment transactions, card information is based on the technical data of the payment infrastructure used. Secure systems of the authorized bank or payment institution in accordance with its structure can be processed via .
AkdesHost, depending on the technical structure of the payment infrastructure it uses, card number, It does not store sensitive card information such as expiration date and CVV/CVC in its systems.
Ensuring payment security, verifying the transaction and preventing abuse or In order to prevent fraud attempts, order information, transaction amount, customer information, IP address and other information necessary for the payment process may be shared with the payment institution.
4. Pricing and taxes
Current sales prices of the services are stated on the relevant product, service or order page. service fee, service period and applicable taxes before order completion. is shown to the customer.
Prices offered within the scope of a campaign, discount or promotion are only It may be valid within the scope of the campaign period and conditions.
Renewal prices for services may differ from the initial purchase price. Current pricing may apply at the time of renewal.
The customer must check the order details, service period before completing the payment process. and is responsible for checking the total payment amount.
5. Billing
Invoicing procedures for sales realized are in effect. carried out in accordance with the legislation.
Customer; Name, surname, commercial title, address, declared for billing purposes Responsible for ensuring tax information and other information is accurate and up-to-date.
6. Service activation and digital delivery
The delivery of services offered by AkdesHost is carried out digitally. After successful completion of payment and necessary security checks The ordered service is activated automatically or manually depending on the type of service.
Services that support automatic setup, such as web hosting, payment and ordering It can be put into use as soon as possible after the checks.
Requires manual installation, custom configuration, or additional security checks Activation period for services may vary depending on the nature of the service.
Service access information is sent to the customer's registered e-mail address and/or It can be forwarded to AkdesHost customer panel.
7. Delivery of domain name services
Domain name availability information shows the status at the time of the query. A domain name has been registered successfully by the relevant registrar. It is not considered to be definitively allocated on behalf of the customer until it is completed.
Domain name registration, transfer and renewal processes are handled by third-party registrars. and through infrastructure providers.
Before ordering a domain name, the customer must change the spelling and extension of the domain name. is responsible for checking.
8. Order security check
AkdesHost; Ensuring payment security, preventing unauthorized transactions and fraud Some orders are subject to manual security control in order to prevent attempts. can subject it.
If necessary, order or customer information from the customer Additional information may be requested for verification purposes.
Orders whose security checks cannot be completed or are considered suspicious, The service can be canceled before it is activated.
In this case, if there is a payment collected, the payment will be subject to the applicable conditions. will be refunded to the relevant payment method.
9. Cancellation requests
Customers can submit their cancellation requests regarding their active services to AkdesHost customer service. can be transmitted via the panel or support channels.
Canceling a service automatically reduces the amount previously paid for the service. It does not mean that it will be returned as is.
Refund requests; type of service, activation status, usage status, It is evaluated taking into account third party costs and applicable legislation.
10. Return conditions
Refund requests for services that have not yet been activated and offered to the customer, It is evaluated according to the nature of the order and service.
Failure to provide the purchased service due to a technical reason caused by AkdesHost In this case, firstly the problem should be resolved or an equivalent solution should be provided to the customer. is intended to be presented.
If it is not possible to provide the service, the entire relevant service fee or, in applicable cases, a refund may be made for the unused portion.
When evaluating the return right and conditions, whether the customer is a consumer or not, The nature of the service purchased, whether the service has started to be performed or not and applicable legislation is taken into account.
This policy is for consumers arising from the applicable legislation and contractual It does not eliminate rights that cannot be limited.
11. Refunds on domain names, licenses and third-party services
Domain name registration, transfer, renewal, software license and similar third party services, all or part of the service fee is transferred to the relevant party during the transaction. can be transferred to the provider.
Possibility of cancellation or refund of these services after the transaction is completed, within the scope of the relevant service provider's rules and applicable legislation is evaluated.
Especially in domain name registration processes, the customer's domain name must be determined before the order. and its extension must be checked carefully.
12. VDS/VPS and physical server services
In VDS/VPS and physical server services, customer-specific processor, memory, Resources such as disk space, IP address, license or physical hardware can be allocated.
Cancellation to be made after the installation and allocation of the service to the customer is completed and refund requests; usage status of the service, allocated resources, It is evaluated taking into account third party costs and applicable legislation.
13. Campaign and promotional services
For services purchased using campaigns, promotions, discounts or coupons Special conditions of the relevant campaign may apply.
Campaign conditions, service period and renewal price, if any, purchase process It is applied in line with the information provided to the customer beforehand.
14. Abuse of the service
AkdesHost services include spam, phishing, fraud, malware, unauthorized system access, attack activities or violation of applicable legislation. It is prohibited to use it in illegal activities.
Violation of terms of service or acceptable use rules If it is detected that the relevant service is It can be stopped temporarily or if necessary conditions are met. can be terminated.
For this reason, refund requests for terminated services; the nature of the event, It is evaluated within the scope of the usage status of the service and the applicable legislation.
15. Return method and processing time
If the return request is accepted, the refund will be processed whenever possible. The payment is made via the payment method used.
The refund is sent by AkdesHost to the relevant bank or payment institution. After transmission, the amount is reflected in the customer's account or card. The processing time may vary depending on the processing times of the relevant bank and payment institution.
16. Service renewal
Renewal dates of hosting, server, domain name and other temporary services may be displayed on the customer panel and/or related service information.
Necessary renewal process must be completed before the end of the service period. implementation is the responsibility of the customer.
Expired services may be suspended depending on service type and may be After a period of time, the relevant data may be deleted from the systems.
For this reason, before the service period of the customers ends, It is recommended to make up-to-date backups of important data.
17. Automatic renewal
If an automatic renewal feature is offered for a service, this feature and the payment terms to be applied to the customer regarding the relevant order or customer displayed on the panel.
In services where the automatic renewal feature is not used, AkdesHost for the new period without the customer's explicit transaction or payment order. does not collect payment.
18. Order and transaction tracking
Customers can process orders, services, invoices and accounts. AkdesHost Customer Panel You can follow through.
To get support regarding payment, activation, cancellation or refund transactions Support Center You can contact us via.
19. Other agreements and policies
This policy is based on the Terms of Service published by AkdesHost. Privacy and KVKK Policy, Cookie Policy and other applicable It is evaluated together with contracts and policies.
Terms of Service and Privacy and KVKK Policy You can find relevant information on these pages.
20. Policy changes
AkdesHost; in current legislation, payment methods, services offered or in line with changes that may occur in the infrastructure used may update this policy when necessary.
Changes made will be valid from the date of publication on this page.
21. Communication
Your questions and requests about payment, activation, cancellation or refund processes You can contact AkdesHost via the following communication channels.
AkdesHost
Trade name: Muammer Akdestan
Web:
akdeshost.com.tr
Email:
destek@akdeshost.com.tr
Address:
Izmir / Karabağlar, Bozyaka District, 3073 Street, Door No: 38, Flat: 2
Tax office: Gaziemir Tax Office
Tax identification number: 0220449764
Phone: 0850 532 97 50
Last update: September 11, 2026