CONTRACTS & TERMS OF SERVICE

Service and Distance Sales Agreement

This contract; Digital hosting ordered through AkdesHost, The rights and obligations of the parties in domain name and server services, service scope, payment, delivery, withdrawal, cancellation and renewal regulates the conditions.

This page is the general contract text. To the customer, the service he purchased with its specific Preliminary Information Form, service features and order summary are presented together. It is only made available for order and is approved by the customer. The selected services constitute the subject of the purchasing process.

1. Parties and contact information

Service provider / trade name: Muammer Akdestan
Brand: AkdesHost
Tax office: Gaziemir Tax Office
Address: Bozyaka District, 3073 Street, No: 38, Flat: 2, Karabağlar / Izmir
Phone: 0850 532 97 50
Email: destek@akdeshost.com.tr
Web: akdeshost.com.tr
Tax identification number: 0220449764

Customer / buyer: A real or legal person who orders services through AkdesHost. Recipient's name, surname or title, contact and billing information It is included in the order-specific contract copy. Parties to this contract The above communication channels are used in notifications.

2. Subject, scope and consumer transactions

Subject of the contract; web hosting chosen by the customer, reseller hosting, domain name, VDS/VPS, physical server rental or other available for order The provision of digital services with agreed features and duration. Physical server rental service, also hardware sales Ownership of the device is not transferred to the customer unless agreed upon and Cargo delivery is not possible.

Customers acting for non-commercial or non-professional purposes In terms of Consumer Protection Law No. 6502, Distance Contracts Regulation and to the extent applicable The provisions of the Subscription Agreements Regulation are reserved. In transactions carried out for commercial or professional purposes, relevant general and Commercial provisions apply.

3. Order-specific information and preliminary information

The following information must be provided to the customer clearly and understandably before making payment. It is presented in the format:

Service name, basic features, resource limits, management and support scope.
Service period, billing period, total including all taxes price, currency and any additional fees that require separate confirmation.
Payment method, maximum activation period, delivery method and renewal conditions.
Right of withdrawal, applicable exceptions, cancellation and return conditions and complaint and application methods.

Order number, order date, recipient information and the selected service conditions are recorded in order-specific records. General on this page explanations, providing order-specific information to the customer does not replace the obligation.

4. Order confirmation and contract copy

The customer can make his/her choices and information before completing his/her order. can review and correct it. Preliminary information and contract text It is presented to the customer and necessary confirmations and approvals are obtained; your order It is clearly stated that it creates an obligation to pay. website only By visiting or reading this page, you are purchasing a paid service. It is not considered a confirmation of receipt.

Order-specific copy of the established contract and preliminary information, can be stored by the customer and reused unchanged. e-mail or a suitable permanent data format in a viewable format. It is transmitted via the register. Notification of receipt of the order, This alone does not mean that the service has been activated.

5. Fee, payment and billing

Payment of service fee, taxes, period and additional service fees, if any shown before. Total amount accepted at the time of order It is taken as basis for the relevant service period. The customer also additional services or pre-selected additional options that it does not approve No fee is charged.

Payment is made via the methods actually available on the order screen. is carried out. In bank transfer/EFT transactions, payment is made by order. must be paired. If card payment option is offered, transaction It is carried out through the infrastructure of the relevant bank or payment institution.

Provides accurate and up-to-date customer information for billing. AkdesHost fulfills its documentation obligations regarding the sale. Supplementary information regarding payment and refund transactions Payment and Return Policy located on the page.

6. Activation and digital delivery

Maximum activation period of the service and under what conditions In the order-specific preliminary information for the relevant package that will start is stated. Once the payment is verified and required as previously explained Once the checks are completed, the service will be delivered within the agreed period of time. It is opened for use automatically or manually.

Service access via customer panel and/or registered email is provided. Delivery in domain name services, ordered registration, It occurs upon completion of the renewal or transfer process. Security review or use of suppliers, committed It does not extend the delivery period spontaneously and indefinitely.

7. Scope of hosting and server services

Disk, traffic, processor, memory, number of files, e-mail, database, IP address and similar usage limits are determined by the purchased package. stated in the description. Shared and customer-specific resources are explained separately from each other. Promised in package features services, with general liability limitations cannot be eliminated.

In VDS/VPS and physical servers, the service is managed or The unmanaged nature is disclosed prior to ordering. operating system, application installation, update, security and technical support responsibilities are determined within this scope. requested outside the package paid transactions, without disclosing the costs and obtaining customer approval is not carried out.

AkdesHost relies on infrastructure and supply providers in the provision of services. can benefit. This situation means that the service undertaken towards the customer contractual and legal obligations regarding the provision of does not eliminate it.

8. Domain name and licensing services

Domain name availability shows the status at the time of the query; registration The final allocation is not considered to have been made until it is completed. customer, order spelling, extension and registrant information of the domain name checks. An operation that cannot be completed successfully is completed It is not charged as a service.

Domain name registration, renewal and transfer transactions and license services, provider rules announced before ordering It is carried out within the framework of Payment has been made to a third party, or the transaction cannot be technically reversed, the consumer alone It does not remove your legal rights. Exceptions to the right of withdrawal are only It is applied to transactions where the relevant legal conditions are met.

9. Customer obligations and acceptable use

Customer; keeps account and contact information up to date, protects the information and contents it contains in accordance with the law. uses. Use or reuse of the service on behalf of third parties sale, the customer's responsibilities regarding his own use does not eliminate it.

Unauthorized system access, attack, malware distribution, phishing, fraud, illegal mass messaging and activities that violate the rights of third parties are prohibited. The customer must comply with the resource limits previously explained to him. and adversely affect the services of other customers. is responsible for eliminating the uses.

10. Service continuity, support and backup

AkdesHost provides the service with the qualities agreed upon at the time of order. is obliged to present. Support scope, service hours and, if applicable The accessibility commitment is stated in the relevant package. planned the effects of care are communicated as far in advance as possible; urgent In case of security interventions, an explanation is made to the customer at the appropriate time.

Whether the backup service is included in the package and, if so, its scope, frequency and storage period are announced before ordering. It is recommended that the customer also maintain independent spares. This recommendation is based on the backup service that AkdesHost undertakes. or does not relieve him of his liability arising from his own fault.

11. Suspension, termination and data processing

Failure to fulfill payment obligations, serious security risk, justified use, such as unlawful use or a decision of the competent authority Measured intervention may be made to the service for various reasons. The customer is informed in cases that do not require immediate intervention. and appropriate remediation is provided for remediable violations.

Termination of service automatically terminates all fees paid. It does not mean that it will be non-refundable. Reckoning; service provided, This is done by taking into account the reason for termination and the legal rights of the customer.

Closing access after expiration or termination means exporting data. Periods for transferring and deleting service data It is explained in the order-specific conditions. Legal retention obligation Natural records are evaluated separately from the service content.

12. Service period and renewal

Service start and end dates, billing period and renewal terms are stated in the order records. Prices and conditions for the new period will be determined by the customer's decision to renew. explained before giving. Accepted conditions for the current period, It cannot be changed unilaterally to the detriment of the consumer.

In fixed-term subscriptions established with the consumer, the initial There is no automatic extension provision included in the contract. For extension after the contract is established and before it expires The consumer's request or approval is obtained. Silence renewal confirmation does not count; collection is also based on a valid payment authorization.

13. Consumer's right of withdrawal

Except for legal exceptions, the consumer is from date within 14 days justification may withdraw from the contract without any notice or penalty. Necessary information regarding the right of withdrawal was not provided In such cases, extended periods in the legislation are applied.

Notice of withdrawal before expiry of time destek@akdeshost.com.tr e-mail to, the support channel in the customer panel or above. It can be directed to the specified address via written notification. In the notification, the name and surname that will identify the transaction, Indicating the order or service number and the will to withdraw is sufficient; The exercise of the right is not prevented by documents that are not mandatory.

14. Exceptions to the right of withdrawal and early activation

regulated in Article 15 of the Distance Contracts Regulation. when the conditions are met; instantly executed electronically services or intangible goods delivered immediately The execution of which begins with the approval of the consumer before the withdrawal period expires. Services may be exempt from the right of withdrawal.

If a service is digital only or automatically installed, It does not remove the right of withdrawal in all cases. Especially instant activation of the temporary hosting service, It is not considered that the entire service is performed at the same time.

If the customer wishes to start the performance before the withdrawal period expires, is informed in advance about the impact of this choice on the right of withdrawal; separate from the general contractual approval and not marked in advance. With the option, early performance approval is obtained and its record is kept. Acceptance of the general contract cannot be used alone as a substitute for a request for early performance.

These exceptions apply if the defective service or service is not provided at all. It does not eliminate the inherent rights.

15. Refund in case of withdrawal

Valid withdrawal notice in the service agreement must be sent to AkdesHost. at the latest after its arrival within 14 days, payments covered by the right of withdrawal are refunded. The start of this period is not conditional on any additional internal approval.

The refund will be made in accordance with the payment instrument used for purchase, It is done all at once and without any cost to the consumer. Payment commission from legal withdrawal refund, evaluation fee or similar deductions are not made; in lieu of a consumer refund is not forced to accept balances or coupons.

Although the bank's process of displaying the amount in the account may vary, this situation It does not remove AkdesHost's obligation to provide a refund within the legal period. Relevant legal rights for cancellation and refund requests other than withdrawal and the applicable terms agreed upon at the time of ordering apply.

16. Defective service and failure to provide service

The service does not comply with the qualifications agreed in the contract In this case, the consumer can renew the service within the framework of legal conditions. to be viewed, the work resulting from the service is free of charge. repair, price reduction in proportion to the defect or termination of the contract may choose to return. AkdesHost's technical solution proposal, It does not remove the legal optional rights of the consumer.

Price reduction or withdrawal from the contract due to defective service When this right is exercised, the relevant amount is refunded immediately. This is separate from the 14-day evaluation regarding the right of withdrawal.

If the execution of the consumer order becomes impossible, the situation is learned in writing or permanently within three days from the date is declared by the data register; order impossible to fulfill Payments collected for the payment shall be made no later than the notification. It is returned within 14 days. Just lack of resources or stock, It is not considered an impossibility of spontaneous performance.

17. Cancellation and termination of subscription

The customer can request cancellation or termination via the customer panel, e-mail or may be communicated by written notification. Exercise of the right of withdrawal, Termination of subscription and non-renewal at the end of the term are different from each other. are transactions; The request is processed accordingly.

Where legislation on consumer subscriptions is applied for termination, than the method used to establish the contract. Harsh conditions are not required. The termination request must be fulfilled within 7 days at the latest. is brought; advance payments corresponding to services not yet provided, Without prejudice to legally valid offset conditions, if any, It will be refunded within 15 days from the date of termination.

Legal termination and refund rights, if the service is digital or It cannot be eliminated on the grounds that there is a withdrawal exception. Mandatory provisions are reserved in contracts that are not consumer transactions. The cancellation conditions specific to the order are taken into account.

18. Personal data and notifications

Information regarding the processing of personal data Privacy Policy and KVKK Information Text It is explained with . Contract approval includes all data processing activities. It is not intended to be used as a general express consent or marketing authorization.

Notifications regarding ordering, payment, security and service It is done through the customer's registered communication channels. In notifications, the customer's legal application and notification rights are reserved.

19. Liability and force majeure

Unforeseen and unreasonable damages that are not caused by the fault of the parties Events that cannot be prevented with precautions are evaluated according to their effects. The affected party reports the situation and takes action to reduce the damage. shows the necessary effort.

Every technical malfunction, supplier outage or cyber incident It is not considered force majeure. Due to AkdesHost's own fault, instead liability arising from commitments not made or mandatory legislation It is not removed by this contract. Prolonged or permanent In cases of impediments to performance, the parties' legal rights of termination and refund are reserved.

20. Complaints and dispute resolution

Questions and complaints destek@akdeshost.com.tr at or Support Center can be transmitted via . Application to AkdesHost, the customer's It does not prevent the person from using legal remedies.

In consumer disputes, the dispute amount and current monetary Depending on the borders, the consumer's residence or consumer Authorized Consumer Arbitration Committees where the transaction is made You can apply to Consumer Courts. Case to be applied conditions and application procedures are reserved. Relevant in commercial transactions The duties and authority rules of the legislation are applied.

21. Contract changes and other policies

This text may be updated for use in new orders. Publishing a change on the website means that previously established automatically set the terms of the contracts to the detriment of the consumer. It doesn't change. text presented to the customer for each order and Order-specific conditions are retained.

Payment and Return Policy, Privacy and KVKK and Cookie Policy provides supplementary information. No policy provision is mandatory cannot be applied contrary to legislation; vague in the consumer contract The provisions are interpreted in favor of the consumer.

22. Sample withdrawal notice

The example below can be used in transactions where there is a right of withdrawal. It is not necessary to use this example; clearly decide to withdraw with another written or permanent data recorder that notifies Notification is also sufficient.

Addressee: Muammer Akdestan / AkdesHost
Notification email: destek@akdeshost.com.tr
Name-surname / title: [Customer information]
Address: [Customer address]
Order / service number: [Related action]
Order date: [Date]
Request: I exercise my right to withdraw from the contract regarding the specified order.
Notification date: [Date]
Signature: [Only if sending on paper]

Last update: September 11, 2026